Return and Repair Policy
In the event that an item, part, or component is found to be defective or faulty, please contact LISMAR at firstname.lastname@example.org prior to shipment. Please make sure your contact details, the serial number of the system, and a description of the defect are included. For repairs, please do not send any items until a response has been received from our service department.
To ensure quick and hassle-free repairs and maintenance of our products, please observe the following:
We will perform the requested repair upon your approval of the cost estimate. Repairs are generally completed within two weeks. In some cases (where replacement parts have to be produced), repairs may take longer.
Repair costs are calculated on a case-to-case basis in accordance with the replacement parts and labor time required. As such, the repair costs cannot be estimated until the product has arrived at our site.
We will cover the return transport costs on products repaired under warranty. For all other transport costs the sender will be responsible. We will accept no costs for any freight collect shipments; the sender will receive an invoice for any charges that occur.